Privacy Policy
Effective Date: 17 June 2025
Introduction
Genesis Dentists Pty Ltd (“Genesis Dentists,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
We collect personal information that is necessary to provide you with dental services and to manage our practice. This may include:
- Full name, date of birth, and contact details (address, phone number, email)
- Medical and dental history, including current medications and allergies
- Health insurance details and Medicare number
- Payment information
- Emergency contact information
How We Collect Personal Information
We collect personal information directly from you when you:
- Complete patient registration forms
- Provide information during consultations or treatments
- Communicate with us via phone, email, or our website
- Use our online booking system
We may also collect information from third parties, such as:
- Other healthcare providers with your consent
- Health insurers and Medicare
- Publicly available sources
Use of Personal Information
We use your personal information to:
- Provide dental services and treatments
- Manage appointments and patient records
- Process payments and insurance claims
- Communicate with you regarding your care
- Send appointment reminders and practice updates
- Comply with legal and regulatory obligations
Disclosure of Personal Information
We may disclose your personal information to:
- Other healthcare providers involved in your care
- Health insurers and Medicare
- Our service providers (e.g., IT support, billing services)
- Regulatory bodies as required by law
We will not disclose your personal information to third parties for marketing purposes without your consent.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
- Secure storage of physical records
- Password-protected electronic systems
- Regular staff training on privacy obligations
- Secure disposal of records when no longer required
Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We may require you to verify your identity before processing your request.
Complaints
If you have a complaint about how we handle your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
Genesis Dentists Pty Ltd
Shop 2, 168 Macaulay Road
North Melbourne, VIC 3051
Phone: (03) 7020 9166
Email:Â admin@genesisdentists.au
Website: https://genesisdentists.com.au